Returns Policy

Returns under Distance Selling Regulations
Faulty within 28 days
Duplicate order received
Goods damaged in transit
Wrong or incorrect goods
Items missing from the order

Returns under Distance Selling Regulations

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000), introduced a 'cooling off' period, i.e. a right to cancel your order after receipt of goods. This is nothing to do with the Sale of Goods Act which deals with faulty products. If your purchase is faulty, we will deal with this under our normal returns procedure. These regulations only apply to purchases by consumers and not business purchases. If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full credit, without restocking fee, subject to the following conditions: The item(s) is in stock condition i.e. as delivered with no seals broken. You inform us of your desire to cancel within seven working days of receipt of the item(s). The goods are not made to the consumer's specification or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. The goods are not software which are unsealed. The goods are returned within 30days of receipt, and are in a re-saleable condition and in the original packaging.

You pay the return freight charges. The Distance Selling Regulations were introduced to give mail order/on-line customers the same rights they would have if they had purchased from a shop, over the counter. This does not means that this can be interpreted as a 'trial purchase' scheme. It should also be noted that consumers have to exercise a duty of care towards the products as no financial penalty should be incurred by a reseller accepting goods for return under this legislation.

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Faulty within 28 days

If we sell you an item and the particular unit we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging. Items reported faulty outside of 28 days will not be accepted. This in no way affects your statutory rights.

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Duplicate order received

If you have duplicated an order, and only realise when delivered, you can return the item and get a refund. Please note that any carriage charges will not be refunded. Please note that you will also be liable for the return carriage charge on any duplication which has not been caused by us.

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Goods damaged in transit

If the item arrives damaged, please return it directly to us within 7 days for a replacement or full refund.

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Wrong or incorrect goods

If you have received a completely incorrect product then of course we will arrange for return and refund or replacement with the correct item.

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Items missing from the order

We may ship an order for multiple items in multiple boxes. Please be sure that there are items missing, and email us first with your problem.

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